JA Solar has a dedicated, swift and responsive team to support its customers wherever they may be in the world.

Pre-sales support

Product Enquiry

Product Specification,

Certifications etc.

Sales Enquiry

Where to purchase,

availability etc.

General Enquiry

Any other

enquiries etc.

Pre-sales support

For warranty or replacement related issues, please contact our technical service representatives and submit a warranty claim. Our post-sales team provides support for the following areas: africa@jasolar.com

Module Claim

For warranty claims on

modules and Trinamount

Cell Claim

For claims

on cells only

Parts Claim

For claims on individual parts